Collision Repair Process

During the Estimate Process, the vehicle is inspected and relevant data is entered into our estimating system. This data is compiled into an estimate that determines the cost of repairs and is shared with you and/or your insurance carrier. Hidden damage that cannot be seen until after the vehicle is disassembled is accounted for on a supplement which is provided to you and/or your insurance carrier.
Once the estimate is completed, your insurance company will review it. There may be some negotiations on the price and procedures required to repair the vehicle. Your insurance company will determine if the vehicle can be repaired. Once this process is completed and the carrier approve, the vehicle begins the actual repair process.
In Disassembly, hidden damage is often found, and inner structure repairs are determined. Many times this will require scheduling an insurance re-inspection and ordering additional parts.
The required parts for your vehicle are ordered, and availability is checked. If a part needs to be special ordered, the order will be placed as soon as possible. Although many parts may arrive very quickly, the repair process cannot begin until the shop receives all of the structural parts.
 
In the Structure Repair area, the unitized body is returned back to the factory specification. A sophisticated laser measuring system is used to monitor all phases in this area. A computer based measurement system is used to analyze the frame of your vehicle. This system insures an accurate repair.
The Body Repair Technician replaces exterior panels and all metal finishing that may be required. The vehicle begins to come back to life as sheet metal is installed and aligned. From here the vehicle will go to the Paint Preparations Department.
Paint Preparation is a critical step in the refinishing process of every vehicle. All the panels are prepared for paint, then primed and sealed to ensure good adhesion when the final top color and clear coats of paint are applied.
Final moldings and detail pieces are put back on the vehicle in the reassembly area. All the vehicles's systems are checked during this process. The vehicle is almost complete and ready for delivery when it is in this stage.
In the Detailing area, the vehicle is hand washed, dried and lightly detailed inside and out to remove any dust or dirt that accumulated during the repair process. Then a final quality control inspection is performed.
Delivery is the last step in the repair process. When the customer arrives to pick up the vehicle, the bill is explained, and the final paper work is completed. The customer drives away in the vehicle that has been restored to its pre-accident condition.